In this article:
Security

Data Backup

Reliability

Security

At Safesite we take the security of your data very seriously. That is why we have partnered with the world leader in cloud computing, Amazon Web Services.

Encryption

We encrypt our customers' data using the highest encryption standards available using TLS/SSL encryption. Data is transferred securely using TLS/SSL encryption and data is also encrypted ‘at-rest’ within our database server hosted on Amazon Web Services (RDS).

3rd party testing

Our application and API are subjected to ongoing penetration testing, security scans, threat detection by independent security researchers.

Data Backup

Our data is hosted within the Amazon Web Services: Relational Database Service (RDS) and Simple Storage Service (S3). RDS is configured to take regular database snapshots and we are able to rollback to previous data states when required.

Reliability

By leveraging industry defining technology from Amazon Web Services we can enjoy their exceptional uptime guarantees and ongoing reliability during regional outages. Our services are configured across multiple availability-zones to prevent down time during disaster recovery.

Internal Monitoring

We also keep audit logs within the system of sensitive actions so we can always trace actions by users.

Bug Handling

Bugs are collected and entered into our bug tracking system. From here they are triaged (replicated, prioritised and assigned). Once this is done they are scheduled into our sprint plans and released in accordance with our bi-weekly releases. Bugs that are of the highest priority are escalated and assigned for immediate hot fix and deploy. There is 0 downtime with deploys as they are rolled out.

Data Retention.

Our data is hosted within the Amazon Web Services: Relational Database Service (RDS) and Simple Storage Service (S3). RDS is configured to take regular database snapshots and we are able to rollback to previous data states when required. Customer data is kept indefinitely or until such time as the customer requests that it is removed. Customer data access can be granted via API keys or specialised exports can also be arranged if the raw data is required.

System availability

By leveraging industry defining technology from Amazon Web Services we can enjoy their exceptional uptime guarantees and ongoing reliability during regional outages. Our services are configured across multiple availability-zones to prevent down time during disaster recovery.

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