If you've forgotten your password and are an admin who needs to create a new one, start by visiting app.safesitehq.com and selecting from the top-right of the screen.
In the next screen, click the forgot password link just below the blue Login button.
You will then be asked to enter your email and click a Captcha checkmark button. Click the red Forgot Password button when you are finished.
A message containing a password-reset link will be sent to the email address you provided.
If you do not receive the email within a few minutes, try checking your spam folder.